Supplier Follower Refund Policy

1. Account deposits and payments

• Successful deposits credited to your account are generally non-refundable and non-withdrawable.
• A payment may be reviewed if it was duplicated, credited incorrectly, or unauthorized, subject to evidence and applicable law.
• Payment gateway, bank, network, currency-conversion, and processing fees are not refundable unless required by law.

2. Orders and cancellations

• Orders may begin processing immediately after submission. Once submitted, an order normally cannot be changed or cancelled.
• A cancellation request is not a guarantee. The order remains subject to the service and provider status until cancellation is confirmed.
• If an order is cancelled by our system or provider, the eligible undelivered amount is normally returned to your Supplier Follower balance.

3. Partial refunds

When only part of an order can be delivered, a partial refund may be credited for the confirmed undelivered quantity. The amount is calculated from the order data recorded by our system. Quantities already delivered are not refundable.

4. Situations not eligible for refund

• Incorrect, incomplete, private, expired, restricted, or inaccessible links/usernames supplied by the customer.
• Changing a username, link, privacy setting, content, or account details after ordering.
• Submitting duplicate or overlapping orders for the same target before earlier orders finish.
• Deleting delivered followers, likes, views, posts, channels, accounts, or other content.
• Natural drops outside the stated refill warranty, normal delivery-speed variation, or results that meet the service description.
• Completed orders, or in-progress orders that cannot be cancelled by the provider.

5. Refill services

A refill label provides warranty eligibility only for the period stated in the service description. It does not guarantee that drops will never occur and does not automatically create a right to a cash refund. Refill requests must be submitted within the eligible period and satisfy the service conditions.

6. Payment disputes and chargebacks

Please contact support before opening a bank, card, e-wallet, or payment-gateway dispute. Unfounded chargebacks or payment reversals may result in account restriction while the transaction is investigated.

7. How to request a review

• Open a support ticket from your Supplier Follower account.
• Include the Order ID or Payment ID, the affected link, and clear evidence.
• Requests are reviewed using system records and provider confirmation. Submitting a request does not guarantee approval.

8. Policy updates

We may update this policy when our services, payment methods, or legal requirements change. The version published on this page applies from its stated revision date.